Spec-Savers

Worst customer service I experienced in my life. I ordered contact lenses from Spec-Savers, I returned it because I received the wrong contact lenses. I returned it sealed in original packaging and was never opened and the expiry date is 2028. They refused to refund me because they wrongly gave me the incorrect lenses based on my eye test I done with them. So I insisted they give me a new free eye test to see what the strength of my eyes are now after they gave me stronger lenses. I had to cancel my appointment on the scheduled day, which I did well in advance. Now they say I did not cancel correctly so they can't give me the free eye test as agreed upon previously. So they take my money, they have my contact lenses which is not the correct strength, and they refuse to give me a free eye test and give me the correct lenses which I paid R680 for. They worst service I ever received, I will never ever support them again. I will also never let any family member make use of their services again. I have never seen such **** in my life. Don't support Spec-Savers or make use of their services.