1 reviews | Active since Apr 2021
Spec Savers Cavendish...poor service...
Two weeks ago I damaged the frame on my glasses. I went to Spec Savers Cavendish to find out if they could assist in getting it repaired or replaced.
After leaving my glasses there, I followed up a day later. They were not able to fix it. According to their feedback, there were unable get a new frame as there are no longer frames for my lenses, because I had my glasses for almost 2 years. Instead they recommended that I make an appointment for an eye test, as I may need new glasses.
A week later while travelling to Johannesburg & contacted Spec Savers Mall of the South. They not only sourced & ordered a new frame in 3 days, but also had fitted my original lenses a day later.
How is it possible that Cavendish could not source the same frame but Mall of the South in JHB could? Is replacing a frame not viable business, or is it preference given to new business by rather recommending a new set of glasses to maximize profit?
To Spec Savers Mall of the South....well done, fantastic service...
To Spec Savers Cavendish, try to provide good service...not all customers are as oblivious as you think...
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and disappointment you faced at our Spec-Savers Cavendish branch. That is not the level of service we aim to provide. We appreciate you bringing this to our attention and will be following up with the team to understand what went wrong and how we can improve. On a positive note, we’re delighted to hear that Spec-Savers Mall of the South was able to assist you so efficiently — we'll be sure to pass along your praise. Thank you again for your feedback it helps us grow and serve you better.
Thank You and Kind regardsThe Spec- Savers Team
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and disappointment you faced at our Spec-Savers Cavendish branch. That is not the level of service we aim to provide. We appreciate you bringing this to our attention and will be following up with the team to understand what went wrong and how we can improve. On a positive note, we’re delighted to hear that Spec-Savers Mall of the South was able to assist you so efficiently — we'll be sure to pass along your praise. Thank you again for your feedback it helps us grow and serve you better.
Thank You and Kind regardsThe Spec- Savers Team