Spec savers cannot be trusted

I am writting this letter as a very dissapointed customer in actual fact dissapointed is an understatement.Last year i made a booking for the r1190 for 2 special at the westgate branch .It was first an issue were i wanted 1 pair to have antiglare and one of the consultants told me how the special does not accept extras only after i sent a complaint that i was told that it will be done .I then choose a frame that i wanted antiglare on and i was told that it had it .I got my glasses and i always felt that something was not right and i raised it with the optometrist and they said all was fine ,the 2nd pair was also a problem and i had reported it multiple times and it was even booked in more than once and eventually said the will change the glasses on the pair that did not have "antiglare" ,i eventually decided to stay with the glasses as i was tired of the back and forth.The 1st pair that was said to have antiglare was also giving me issues but like i said i had gotten tired of reporting one and the same issue that no one seemed to understand. Today i went elsewhere to get the glasses checked out and once again spec savers did not miss an opportunity to disappoint ,i paid for an antiglare which was never ever done .So what happened to my money that was paid for the antiglare why was i taken for a ride ?I'm constantly having to take off my glasses because wow that which you gave me was a huge disappointment not on one but both pairs .In all my years of wearing spectacles this was the worst experience ,i was going to let this be hence i never thought of using spec savers anymore and went elsewhere until i found out that my money was taken and service not delivered.