KB
Kabir B

1 reviews | Active since Oct 2018

09 Aug 2019, 13:45

Spec Savers Canal Walk POOR SERVICE

Canal Walk store - terrible service! I ordered a box of contacts after eye tests SIX WEEKS AGO and have not received them yet. Whenever I phone they tell me they will call back but never do. They said my first box of contacts was lost - so I got them to order another one and nothing since 3 weeks ago. Am I expected to pay for the box if it ever arrives and what do I do when my contacts run out.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply12 Aug 2019, 10:25
Official
Dear Kabir,

Thank you for bringing your matter to our attention. We have sent everything to our representative to step in and attend to your matter urgently! 

Thank You & Kind Regards
Spec-Savers Team