Spec-savers Botswana failing to replace damaged frame and Spec-savers SA said they would help but still haven't

I posted on consumer watchdog Facebook page(The Botswana consumer complaints page)on Friday about my grievance with specsavers and the numerous times that I have contacted them to fix my faulty frame. I explained that I have called them 11 times and after my post they inbox'd me as I posted on both their Botswana and South African pages.

They assured me on Monday that they will get back to me, I still haven't gotten feedback and it has now been a month of me trying to get them to help me.

I explained to the optician (Thabo Mapitse) that my main worry is now because of the factory fault (which they have acknowledged) the glasses keep slipping off my face and im afraid that the lenses will crack and they will then tell me to buy new ones. This also means that the glasses are resting on my skin which has caused a rash irritation on my cheek.

I am truly at my wits end and was wondering in what way you can assist me or what my next step can be. I am leaving for work next Week and will be away until end of November.

Both the Botswana and the South African pages have been saying they will get on it urgently (since Monday) and now 4 weeks after my initial complaint on their premises and me being told they are sourcing the frame in The Western Cape somewhere I have not had any update other than "the doctor will call you" to which he has never done.

I paid for these glasses cash and no medical aid and I have been their client since 2014, due to the urgency of this request I am pleading with you to please help me. I have attached all screenshot communication as well as pictures of glasses.

Please help I'm running out of time and really don't want to travel without my glasses