Spec-Savers bad service

<p>Hi</p> <p> </p> <p>I would like to submit a complaint of very bad service from Spec-Savers-Centurion.</p> <p> </p> <p>I have app**** and went for an eye test at Spec-Savers in Centurion on the 05/10/2016 for my left eye sight is bit bad, on my arrival they told me about a special that they have for that month only.</p> <p> </p> <p>You can choose R500 off you spectacles or a free eye test.</p> <p> </p> <p>I chose R500 off my spectacles and my medical aid paid for a portion of my glasses and also the eye tests that was done.</p> <p> </p> <p>I am very disappointed as they told me my spectacles would take 1 week and maximum 2 weeks until it arrives and I must pick it up at Spec-Savers.</p> <p> </p> <p>I have made numerous phone calls after the two weeks of waiting to hear if the spectacles are ready, but Spec-Savers-Centurion kept telling me there is a delivery problem. Every week that went pass I kept on phoning for updates, two weeks in a row my calls were rejected.</p> <p> </p> <p>I have waited and tried for a month, kept phoning and sending emails but no response.</p> <p> </p> <p>A WHOLE TWO MONTHS AND ABOUT TWO WEEKS WENT PAST UNTIL YESTERDAY!!!</p> <p> </p> <p>Spec-Savers sent me a email my spectacles are ready for collection.</p> <p> </p> <p>I have 3 family members whom have app**** for the same special, just not at the same branch and they received their spectacles in less than 2 WEEKS TIME!!!</p> <p> </p> <p>What made my spectacles so special and that they rejected my calls and emails after they noticed I kept on putting pressure on them.</p> <p> </p> <p>I’m sorry this is unacceptable!!!</p> <p> </p> <p>I had to pay a R1000 in from my side, I did pay R400 upfront and then the R660.20 when I were supposed to pick up my spectacles but I will not pay the difference as this was a whole two months waiting, calls, emails and struggle.</p> <p> </p> <p>I will take this further</p> <p> </p> <p>Please approach them about this matter before I pick up my spectacles.</p> <p> </p> <p>I have attached my invoice with dates and amounts as well as the email from yesterday that spectacles are ready.</p> <p> I have more pictures of the invoice</p> <p>Thank you</p> <p> </p> <p>Elandre Malan</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: specsavers centurion [mailto:frontline.sscenturion@ gmail.com] <br />Sent: Monday, December 12, 2016 2:03 PM<br />To: Elandre Malan<br />Subject: SPECS READY</p> <p> </p> <p>Good day please note that your specs are ready for collection</p> <p> <br />kind regards <br />David</p> <p><br /> <br />Specsavers Centurion Mall<br /> <br />Tel : ********** Fax : ********** <br /> <br />Shop 2A ,<br />Lakeside building,<br />2004 Gordon hood drive <br />Centurion</p> <p><br />Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>Our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status. This e-mail is subject to an e-mail disclaimer. Read email disclaimer notice: www.altron.com/email.asp Alternatively please contact us on +27 11 ********** </p>