RM
Randel M
1 reviews | Active since Mar 2022
15 Mar 2024, 17:36
Spec-Savers Alberton City
Very disappointed with the service received at Spec Savers Alberton City. After have bought my 13 year old daughter a pair of glasses from their recommended kiddies special we were very excited. Received a message on Friday o day that the new glasses were ready and had them collected on the Monday. You can imagine her excitement but two days later while in class the frame snaps. Gave them a call and explained what happened and was told to bring them. Arranged for my wife to take my daughter in to have the frames evaluated but without looking at the frames they were told that there is no guarantee and a new from would need to be bought. They literally lasted two days and have not been dropped or anything!!!
Helpful (0)
Replies (3)0
Replies (3)Spec-Savers SA's replyOfficial
18 Mar 2024, 08:23Dear Randel.
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply18 Mar 2024, 08:23
Official
Dear Randel.
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
RM
Randel M's updateReviewer Update
18 Mar 2024, 13:00Good day,
Thank you for your prompt response. I have received a call from Lorraine at the branch and she has confirmed that we can bring the frame in as she has received another with the same issue.
Thank you once again for sorting out the matter.
Kind regards,
Randel
Thank you for your prompt response. I have received a call from Lorraine at the branch and she has confirmed that we can bring the frame in as she has received another with the same issue.
Thank you once again for sorting out the matter.
Kind regards,
Randel
RM
Randel M's update18 Mar 2024, 13:00
Reviewer Update
Good day,
Thank you for your prompt response. I have received a call from Lorraine at the branch and she has confirmed that we can bring the frame in as she has received another with the same issue.
Thank you once again for sorting out the matter.
Kind regards,
Randel
Thank you for your prompt response. I have received a call from Lorraine at the branch and she has confirmed that we can bring the frame in as she has received another with the same issue.
Thank you once again for sorting out the matter.
Kind regards,
Randel
Spec-Savers SA's replyOfficial
18 Mar 2024, 14:12Good day Randel.
We are always happy to help! Thank you for letting us know that your matter has been resolved, and have a great week ahead!
Thank you and Kind regards
The Spec-Savers Team
We are always happy to help! Thank you for letting us know that your matter has been resolved, and have a great week ahead!
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply18 Mar 2024, 14:12
Official
Good day Randel.
We are always happy to help! Thank you for letting us know that your matter has been resolved, and have a great week ahead!
Thank you and Kind regards
The Spec-Savers Team
We are always happy to help! Thank you for letting us know that your matter has been resolved, and have a great week ahead!
Thank you and Kind regards
The Spec-Savers Team
