TH
Tammy H

1 reviews | Active since Jun 2016

18 Oct 2017, 13:58

Spec saver olivedale messed my eyes up

I went in for a eye test to spec savers olivedale all saints ordered my glasses with new prescription which cost just under R4000, when I received them I took my old frames to put the new prescription to have 2 pairs which those were over R1000....

Was told by spec savers it will take about 2 weeks to get use to the new lense after a few weeks my eyes felt like it was always trying to adjust, and with the other pair I couldn't see far

I went in to say they not right and they did another test, after following up to see when it will be ready I was told to come in and collect, which was even worse. the lenses were so strong that it felt like a magnifiying glass and I had a headache after trying them on.... told the Portia it's still not right

a few days I got told to come in again for another eye test, I eventually just had enough and yold them to refund me for the new glasses cause spec savers have now messed my eyes even more ( giving me the wrong priscription to begin with)

I have kept the old glasses with new lense cause else I won't be able to drive to work or even see anything

I could least wear my sunglasses before all this now I can even see if I wear them as I have to permanently wear the prescription glasses

Spec savers said they will refund me. but then I get told today I have to pay for the eye test... SERIOUSLY!!! WHY MUST I PAY FOR SOMETHING that you could not get right in the begging?

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply18 Oct 2017, 14:27
Official

Dear Caleb12345,

Thank you for taking the time to bring this to our attention.

We have sent all your information through to our representative to look in to your matter urgently.

Kind Regards

Spec-Savers Team