SPEC-MILKERS(SAVERS)
Horrible service from both branches in Waterkloof and Hillcrest i will never use spec savers again. I went for an eye test in November 2023 there was no outcome they said I needed to go back to my ophthalmologist. April 2024 i get an sms saying I owe them R500??????? after Hillcrest referred me to the ophthalmologist and made me pay for glasses that i couldn't even use because i had a n operation so now i had to pay for new glasses and a new eye test after everything was already covered by medical aid. Horrific experience onestly spec savers is just a company that wants to milk people dry i have used them for many years this will be the last what a horrifying experience
Helpful (0)
Replies (6)0
Replies (6)'s updateReviewer Update
30 Apr 2024, 11:14I have had horrible experiences at two of your branches and I'm really upseet that i now have to pay for something after 5months of not knowing I had outstanding fees.
I am highly upset. I went to Spec Savers Hillcrest Last year and i got glasses as well as contacts. I paid for everything. I was then advised to go to an ophthalmologist. which i did then had eye surgeries in both eyes .... After the surgery I was required to get new glasses which was crazy because my glasses were already paid for the month or so prior. So when I finally had the money to go get new glasses I went for an eye test. the optometrist told me i needed to go back to the ophthalmologist as the eye test did not help as my eyes were weak
I went back in November. Its April 2024. I am now required to pay R500 for an eye test that didn't help me get glasses or anything but here I am being milked dry by this company i have been supporting since I was a child. Im left worse off than when i went to them in early 2023 after my medical aid paid close to R80,000 i still cant see i can't get glasses im just stranded not being able to see, with glasses i can't use , eyes that are damaged and a 5 month old failed eye test bill
I am utterly disappointed and defeated.
All I can say is I regret using this company and supporting this company so much.
I am highly upset. I went to Spec Savers Hillcrest Last year and i got glasses as well as contacts. I paid for everything. I was then advised to go to an ophthalmologist. which i did then had eye surgeries in both eyes .... After the surgery I was required to get new glasses which was crazy because my glasses were already paid for the month or so prior. So when I finally had the money to go get new glasses I went for an eye test. the optometrist told me i needed to go back to the ophthalmologist as the eye test did not help as my eyes were weak
I went back in November. Its April 2024. I am now required to pay R500 for an eye test that didn't help me get glasses or anything but here I am being milked dry by this company i have been supporting since I was a child. Im left worse off than when i went to them in early 2023 after my medical aid paid close to R80,000 i still cant see i can't get glasses im just stranded not being able to see, with glasses i can't use , eyes that are damaged and a 5 month old failed eye test bill
I am utterly disappointed and defeated.
All I can say is I regret using this company and supporting this company so much.
's update30 Apr 2024, 11:14
Reviewer Update
I have had horrible experiences at two of your branches and I'm really upseet that i now have to pay for something after 5months of not knowing I had outstanding fees.
I am highly upset. I went to Spec Savers Hillcrest Last year and i got glasses as well as contacts. I paid for everything. I was then advised to go to an ophthalmologist. which i did then had eye surgeries in both eyes .... After the surgery I was required to get new glasses which was crazy because my glasses were already paid for the month or so prior. So when I finally had the money to go get new glasses I went for an eye test. the optometrist told me i needed to go back to the ophthalmologist as the eye test did not help as my eyes were weak
I went back in November. Its April 2024. I am now required to pay R500 for an eye test that didn't help me get glasses or anything but here I am being milked dry by this company i have been supporting since I was a child. Im left worse off than when i went to them in early 2023 after my medical aid paid close to R80,000 i still cant see i can't get glasses im just stranded not being able to see, with glasses i can't use , eyes that are damaged and a 5 month old failed eye test bill
I am utterly disappointed and defeated.
All I can say is I regret using this company and supporting this company so much.
I am highly upset. I went to Spec Savers Hillcrest Last year and i got glasses as well as contacts. I paid for everything. I was then advised to go to an ophthalmologist. which i did then had eye surgeries in both eyes .... After the surgery I was required to get new glasses which was crazy because my glasses were already paid for the month or so prior. So when I finally had the money to go get new glasses I went for an eye test. the optometrist told me i needed to go back to the ophthalmologist as the eye test did not help as my eyes were weak
I went back in November. Its April 2024. I am now required to pay R500 for an eye test that didn't help me get glasses or anything but here I am being milked dry by this company i have been supporting since I was a child. Im left worse off than when i went to them in early 2023 after my medical aid paid close to R80,000 i still cant see i can't get glasses im just stranded not being able to see, with glasses i can't use , eyes that are damaged and a 5 month old failed eye test bill
I am utterly disappointed and defeated.
All I can say is I regret using this company and supporting this company so much.
Spec-Savers SA's replyOfficial
30 Apr 2024, 12:21Dear Natasha.
Thank you for bringing your matter to our attention. We would like to send everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Hillcrest but we do require your full name as well as the cell phone no you used when you purchased from the store.
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We would like to send everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Hillcrest but we do require your full name as well as the cell phone no you used when you purchased from the store.
Warmest regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply30 Apr 2024, 12:21
Official
Dear Natasha.
Thank you for bringing your matter to our attention. We would like to send everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Hillcrest but we do require your full name as well as the cell phone no you used when you purchased from the store.
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We would like to send everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Hillcrest but we do require your full name as well as the cell phone no you used when you purchased from the store.
Warmest regards
The Spec-Savers Team
Best regards,
's updateReviewer Update
30 Apr 2024, 12:42*** please do not forget the Watermeyer branch which i now owe money to
's update30 Apr 2024, 12:42
Reviewer Update
*** please do not forget the Watermeyer branch which i now owe money to
Spec-Savers SA's replyOfficial
30 Apr 2024, 13:45Good day Natasha,
Thank you for providing us with the requested information and a representative will be in contact.
Warmest regards
The Spec-Savers Team
Thank you for providing us with the requested information and a representative will be in contact.
Warmest regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply30 Apr 2024, 13:45
Official
Good day Natasha,
Thank you for providing us with the requested information and a representative will be in contact.
Warmest regards
The Spec-Savers Team
Thank you for providing us with the requested information and a representative will be in contact.
Warmest regards
The Spec-Savers Team
Best regards,
's updateReviewer Update
30 Apr 2024, 14:36Very happy with Hillcrest as they were helpful and are assisting with this issue to help me straighten out my glasses
's update30 Apr 2024, 14:36
Reviewer Update
Very happy with Hillcrest as they were helpful and are assisting with this issue to help me straighten out my glasses
Spec-Savers SA's replyOfficial
13 May 2024, 08:29Hi Natasha.
Thank you for the lovely message and we are pleased that you are satisfied with the service that was rendered by our team at Spec-Savers Hillcrest!
Warmest regards
The Spec-Savers Team
Thank you for the lovely message and we are pleased that you are satisfied with the service that was rendered by our team at Spec-Savers Hillcrest!
Warmest regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply13 May 2024, 08:29
Official
Hi Natasha.
Thank you for the lovely message and we are pleased that you are satisfied with the service that was rendered by our team at Spec-Savers Hillcrest!
Warmest regards
The Spec-Savers Team
Thank you for the lovely message and we are pleased that you are satisfied with the service that was rendered by our team at Spec-Savers Hillcrest!
Warmest regards
The Spec-Savers Team
Best regards,