Shocking Service/Quote at Chilli Lane Spec Savers

I went to visit the Spec savers in Chilli lane on the 2nd of February 2019 for a check- up and to get new prescription glasses. I arrived and went through for my check -up which went fine, Melissa took me through to look at glasses (seemed a bit rushed) I then chose my frame and Melissa then assisted one of the ladies behind the counter to draw up a quote for me (Melissa told the lady which codes to put in and told her she is doing the same as she did last time) Melissa made it seem like she was helping me get the best deal to which I thanked her but to my horror when the quote arrived Melissa disappeared and the lady behind the counter was left to try and explain why my quote came to R8000. I was shocked and wanted explanations as the quote only had codes on it which as you can imagine was extremely frustrating as I had no idea what I was being charged for so the lady behind the counter tried her best to assist and explain which Melissa failed to do as she was inches away from me but did not come and explain and assist (I was the last customer that day) I was fuming but kept my cool as the lady behind the counter went back to print me a new quote which came back at R4000. Spec savers, I am beyond angry as I feel I was being taken advantage of which is not ok! Mellissa disappeared the rest of the time I was given the second quote and was not there when I left for me to tell her how unimpressed I am.

I am now waiting on my glasses, I called them on Friday to which they said it would be in on Thursday the 14th but I asked the lady if there is anything she can do as I am going to be on a flight out of the country on that day.

Apparently this is not the first time this has happened to a customer at Chili lane, as I have been talking about my experience at work and I have had another employee share a similar experience at that exact same spec savers only it involved a pair of reading glasses that came to R6000. Come on Spec savers, I have been coming to you for 17 years now and this is just shocking!

The least Spec savers can do after that experience is to make sure my glasses arrive a day earlier which is not asking much!