SS
Sue S
1 reviews | Active since Mar 2020
11 Aug 2023, 11:40
SHOCKING SERVICE!!!!!!!
I had my eyes tested on 8 July 2023 - it's now the 11th of August and I still have not received my glasses. Fiurstly, Westville Junction branch did not have a decent selection of frames and I was promised that they would be receiving frames within the next two weeks. a month later and they still have not received frames. I was then asked to go into another store to select the frames I wanted, which I did on the same day and sent the details through - still nothing!!!!
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Replies (1)Spec-Savers SA's replyOfficial
15 Aug 2023, 09:08 Dear Sue
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply15 Aug 2023, 09:08
Official
Dear Sue
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
