Shocking Customer Service

Aimed at Spec Savers DURBANVILLE: At the end of Jan, my domestic ordered new glasses from Spec-Savers Durbanville. She was informed that the new glasses would be ready in 10-14 days. After about 3 weeks, she went back to find out if the glasses had been delivered yet. She was told that they had not received it yet, but that they would contact her as soon as it was ready. After she didn't hear anything from them, I called them myself after about 2 weeks and was again informed that they had received stock but had not yet had time to unpack it. They again promised to contact her soon. After receiving a SMS over the weekend telling her the glasses were ready for collection, she went back to collect them today, March 6, only to be told the text hadn't come from them! Again, she was told that the glasses were not ready yet! Naturally, she was very upset at this stage. She went out of the store and called me for advice. I suggested that she ask for her money back and that they give her the prescription so that she can go to another optometrist. All of a sudden, they found her glasses and the only excuse they give is that they searched for the wrong ticket number. Very disappointed in their customer service and will be wary of using them in the future. Also convinced that my domestic will never use them again either.