shocking customer service

I went to the castle gate spec savers for the first time to get my contacts...6 weeks later and the trials where not right....so they said they must order more trials and it will take 6 more weeks....this is the normal procedure so I waited.........and waited....it is now 10 weeks later and not a single email or phone call from spec savers as to why I am waiting for so long....so my wife goes there the other day for her appointment and she asks about my contacts and all they say is "corona has delayed them"

I understand about the whole corona thing...but to not contact your customer for 10 weeks about their contacts as to why they are waiting is the utter most poorest service I have received in my entire life....get your **** together