Shocking Appalling service from Spec savers Cape Gate

Appalling service received from Specsavers Cape Gate, I visited the branch 10th July underwent an extremely speedy eye test . Once my eye test was done and before leaving I let the sales assistant know I am leaning towards a cash payment but nevertheless requested both quotes (cash and medical aid) I receive these both the very next day and decide immediately that I will be paying cash for my spectacles – on the 14th July I electronically advised and confirm that I will definitely be paying cash as my medical aid advised me that the amount will go off my savings which I did not want - then shockingly on the 26th July I get an sms that they have processed the claim to my medical aid needless to say I was livid as I realised there is no communication in this team and in the branch . Yesterday marked 2 months since my eye test and all my constant follow up's with no success I am constantly the one having to follow up and request a reply. I received my glasses 5 weeks after my eye test there is no communication and no urgency in that branch - Specsaver brand is put to shame thanks to Cape Gate Branch. I would not recommend Specsavers Cape Gate to absolutely anyone - beyond fed up !!!!!!