Shameful Service

I placed an order for my new glasses on the 27/09/2017 and made a payment of R578.00 and was told that the order would be placed immediately but it was only placed on the 30/09/2017 and I was told that it would take 7 - 10 days but it has been longer and I have had to do all the follow ups and every follow up done I have been given different stories and I am not sure what to believe as I did tell the consultant that it is an urgent order and that I am desperate but it seems that request fell on deaf ears and I have paid for a service that is not being delivered and I expect some form of compensation for all the money spent on phone calls and inconvenience caused, I need my glasses ASAP and I have been patient for long enough now