Service not on point

<p>I wanted to change my prescription sunglasses to a clear lens so I went to Specsavers Centurion Mall at Reds branch and they said they could do it for me and not charge me. Then I was told no, it's not possible I'm gonna have to pay. So I called Centurion Mall branch and they said they will do it for me and not charge me. When I told the Mall at Reds branch that I was going to complain about the inconsistency they promised me a voucher to spend at the branch so I agreed and decided not to complain but to compliment instead. When I got to Centurion Mall branch, now the story has changed and they say I'm going to be charged, whereas I had called the previous day and was told that I wouldn't be charged. Centurion Mall called Mall at Reds to tell them and Mall at Reds said that they will pay for the lenses but I will no longer get my voucher. Now I don't understand how that's my problem that there was miscommunication or whatever happened and how do you promise a patient something and then take it back? I'm not impressed at all and I'm considering moving my business somewhere else.</p>