Service Levels

It is very disappointing for me when I visit the outlet for service I end up being disappointed.<br> <br> On two occasions in a gap of two years when I go to do spectacles for my daughter the staff is very negative and not keen to go an extra mile.<br> <br> My daughter normally prefers her own choice of frame. I will normally go to spec savers for lenses. On Tuesday 2nd Feb 16 I visited the shop wanting to make a request for lenses. The lady told me it is not going to be possible to put lenses on the frame I brought. She told me its a cheap frame.<br> <br> I didn't want to debate or argue with her, I just took my frame and went to Hillcrest. I got an excellent service and I was cautioned that the frame might break.<br> <br> Two years ago the same thing happened and I was assisted at spec savers in west gate - excellent service I got also there.