Service is not good

I receive my first pair of glasses, was inform that my second pair was send back to the lab and will be ready on the 29th of December, on the 29th when i call to find if my glasses were at the store i was told it will only be ready on the 3rd of January, on the 3rd of January when i call again to find out if my glasses as arrive i was, told not yet but the person who i spoke to took my details and sad she will call me back with feedback, the store didn't call me back, on the 4th i call again , i was told my details were given to the manager to call me back, yet the manager didn't call me back with feedback, what is most upsetting is that i have to call to get feedback everytime. i'm sure not everybody is or had a bad experience with Spec-Saver Tygervalley.