ZN
Zodwa N

1 reviews | Active since Apr 2011

30 Sept 2024, 11:13

Service

I took my daughter to Spec Saver Maponya Mall on Friday for an eye test. They prescribed glasses however I was told that they don't have frames for the medical aid option I am on, I don't know if it was the truth or they are trying to push sales because I ended up paying for the frame, i didn't get a receipt for the deposit I paid. The ladies who were assisting were friendly. The overall service was not good.

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply03 Oct 2024, 16:00
Official
Dear Zodwa 
 
 Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
 
 Thank you and Kind regards
 The Spec-Savers Team