**** Service!

I have been going to Specsaver Stoneridge for about 15 years plus and went on Saturday 14th for a re-test of eyes as well as trying to have my recently broken lenses repair or get new ones to replace. I was asked to give new details of email address (which I typed in for the assistant) new cell number, etc. for a quote which was promised the same day. This morning I sent am email, no response, called the branch at 12:15 and enquired where the quote was...oh, she forgot to save my new details and her computer had just crashed. She would call me back shortly. I have just called back again at 14:20 to be told she had emailed me as well as tried calling me on my cell....on the old MTN number!. I don't know why these new details where not saved and all I am hearing is excuses. Never saved new email address, my new cell number (of which the contact numbers are on my emails sent). Now I can't be bothered with going with Specsavers as I have run out of patience...So you have just lost a regular paying customer!