Seeing THE PERSON versus THE PROFIT!

I have long been a client of Spec-Savers but my latest experience is one for the books. I refer specifically to Spec-Savers Eastgate (Bedfordview, JHB), and to Happiness in particular, who went the extra mile, in an admirably helpful and supportive manner.

These are qualities to be CELEBRATED, for sure.

I approached the branch because my glasses broke while I was cleaning them. A Hugo Boss frame, my favourite yet, lay there, in two pieces. I am a teacher, and travel a good 45km to and from school every day so this was a sizeable problem.

Happiness, at said branch, understood immediately. She sources the exact from from a branch in Cape Town, arranged for it to be couriered to Johannesburg, and within a most reasonable time frame (!), called to say my specs were ready for collection. Fantastic.

But it gets better...

Not only did Spec-Savers REPLACE the frame, they presented me with an entirely NEW pair of glasses, with my 'old' lenses and broken frame as a 'spare'. AND all I had to pay for was the insurance excess (since my glasses were only a few months old)!

People, support this company. As ordinary South Africans, the cost of spectacles takes a huge chunk out of our finances, something we can barely afford... To have this experience made me feel as though I was dealing with a company that was serving my needs as a patient, NOT just another profit-maximizing enterprise for whom the client is a means to an end.

THANK YOU SPEC-SAVERS for a memorable experience, for all the right reasons!