DN
Dayalan N
1 reviews | Active since Mar 2016
29 Sept 2022, 12:57
****
I have been a customer with spec savers for many years now. I brought my family for an eye test and there was a promo running which I took time off from work just to be told that the promotion does not apply to us. There is no terms and conditions advertised to say my medical aid won't cover it. I am really disappointed because I am being penalized for having medical aid. This is a **** and I want the CEO to give me a call and explain why only certain customers can qualify for this promo am I not a valued customer ??
Helpful (0)
Replies (8)0
Replies (8)
Spec-Savers SA's replyOfficial
29 Sept 2022, 15:08Dear Dayalan,
Thank you for your feedback and for taking the time in bringing your matter to our attention. With our Winter promotion regarding medical aids, most are accepted. If you are on a package plan, we have mentioned the following within our terms and conditions: Package deals qualify for this promotion on lens enhancements only. The lens enhancements discount is linked to value of the package deal frame price or the frame chosen – up to the value of R1500.
Please provide us with the name of the specific Spec-Savers store that you went to. A Spec-Savers representative will be looking in to your matter with urgency.
Thank you for your feedback and for taking the time in bringing your matter to our attention. With our Winter promotion regarding medical aids, most are accepted. If you are on a package plan, we have mentioned the following within our terms and conditions: Package deals qualify for this promotion on lens enhancements only. The lens enhancements discount is linked to value of the package deal frame price or the frame chosen – up to the value of R1500.
Please provide us with the name of the specific Spec-Savers store that you went to. A Spec-Savers representative will be looking in to your matter with urgency.
Spec-Savers SA's reply29 Sept 2022, 15:08
Official
Dear Dayalan,
Thank you for your feedback and for taking the time in bringing your matter to our attention. With our Winter promotion regarding medical aids, most are accepted. If you are on a package plan, we have mentioned the following within our terms and conditions: Package deals qualify for this promotion on lens enhancements only. The lens enhancements discount is linked to value of the package deal frame price or the frame chosen – up to the value of R1500.
Please provide us with the name of the specific Spec-Savers store that you went to. A Spec-Savers representative will be looking in to your matter with urgency.
Thank you for your feedback and for taking the time in bringing your matter to our attention. With our Winter promotion regarding medical aids, most are accepted. If you are on a package plan, we have mentioned the following within our terms and conditions: Package deals qualify for this promotion on lens enhancements only. The lens enhancements discount is linked to value of the package deal frame price or the frame chosen – up to the value of R1500.
Please provide us with the name of the specific Spec-Savers store that you went to. A Spec-Savers representative will be looking in to your matter with urgency.
DN
Dayalan N's updateReviewer Update
29 Sept 2022, 17:50I had to pay for my daughter's glasses in full even though it was from the kids range, the frame was not charged on this package deal you are talking about. I went for the eye test at gateway mall. I don't want to speak to a representative I want to speak to the CEO. I will be escalating this complaint onto other social media platforms. This is ridiculous and it's a ****!!
DN
Dayalan N's update29 Sept 2022, 17:50
Reviewer Update
I had to pay for my daughter's glasses in full even though it was from the kids range, the frame was not charged on this package deal you are talking about. I went for the eye test at gateway mall. I don't want to speak to a representative I want to speak to the CEO. I will be escalating this complaint onto other social media platforms. This is ridiculous and it's a ****!!
Spec-Savers SA's replyOfficial
03 Oct 2022, 11:56Dear Dayalan.
Thank you for providing us with the requested information, it has been escalated and you will be contacted.
Thank you and Kind regards
The Spec-Savers Team
Thank you for providing us with the requested information, it has been escalated and you will be contacted.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply03 Oct 2022, 11:56
Official
Dear Dayalan.
Thank you for providing us with the requested information, it has been escalated and you will be contacted.
Thank you and Kind regards
The Spec-Savers Team
Thank you for providing us with the requested information, it has been escalated and you will be contacted.
Thank you and Kind regards
The Spec-Savers Team
DN
Dayalan N's updateReviewer Update
10 Oct 2022, 14:26No one have contacted me!!
DN
Dayalan N's update10 Oct 2022, 14:26
Reviewer Update
No one have contacted me!!
Spec-Savers SA's replyOfficial
10 Oct 2022, 16:25Good day Dayalan.
We will follow up and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team
We will follow up and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply10 Oct 2022, 16:25
Official
Good day Dayalan.
We will follow up and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team
We will follow up and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team
DN
Dayalan N's updateReviewer Update
12 Oct 2022, 08:42Good day, I have not received a call back since I lodged my complain.I am going onto other social media platforms to let the people know how you **** us !!
DN
Dayalan N's update12 Oct 2022, 08:42
Reviewer Update
Good day, I have not received a call back since I lodged my complain.I am going onto other social media platforms to let the people know how you **** us !!
Spec-Savers SA's replyOfficial
12 Oct 2022, 10:45Dear Dayalan.
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply12 Oct 2022, 10:45
Official
Dear Dayalan.
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's replyOfficial
12 Oct 2022, 10:49Dear Dayalan.
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply12 Oct 2022, 10:49
Official
Dear Dayalan.
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team
Your matter has been escalated to the head office area manager to step in and have your matter attended to. On behalf of Spec-Savers head office, we sincerely apologies for this unfortunate experience that you have been through. This is not the level of service that that we strive for as a brand.
Thank you and Kind regards
The Spec-Savers Team