MW
Michael W
1 reviews | Active since May 2013
09 Feb 2016, 19:17
Sarcasm not appreciated
My wife took my son for an eye examination and the purchase of a new pair of spectacles. When she was presented with the bill, she did not understand why there were two charges for each lens and when she queried this with the assistant, the reply was, \Because he has two eyes\". The general attitude of this assistant was that she was doing my wife a favour by \"assisting\" her and almost as if she had no time for her. Checking the company's vision statement, she did not fulfil one of those requirements. My wife left the shop feeling insulted, belittled and yes, angered, by this condescending attitude and we will certainly not be spending another R3000 at this franchise."
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Replies (1)
Spec-Savers SA's replyOfficial
26 Feb 2016, 10:54Hello Dogstar7,
Thank you for taking the time to bring the matter to our attention.
I have addressed your complaint with the store and I believe the Franchisee has made contact with you to apologise.
On behalf of Spec-Savers South Africa please accept our sincere apologies and be assured that we will endeavour to make sure that this does not happen again as the behaviour / attitude is unacceptable and does not represent our business values.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for taking the time to bring the matter to our attention.
I have addressed your complaint with the store and I believe the Franchisee has made contact with you to apologise.
On behalf of Spec-Savers South Africa please accept our sincere apologies and be assured that we will endeavour to make sure that this does not happen again as the behaviour / attitude is unacceptable and does not represent our business values.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Best regards,
Spec-Savers SA's reply26 Feb 2016, 10:54
Official
Hello Dogstar7,
Thank you for taking the time to bring the matter to our attention.
I have addressed your complaint with the store and I believe the Franchisee has made contact with you to apologise.
On behalf of Spec-Savers South Africa please accept our sincere apologies and be assured that we will endeavour to make sure that this does not happen again as the behaviour / attitude is unacceptable and does not represent our business values.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for taking the time to bring the matter to our attention.
I have addressed your complaint with the store and I believe the Franchisee has made contact with you to apologise.
On behalf of Spec-Savers South Africa please accept our sincere apologies and be assured that we will endeavour to make sure that this does not happen again as the behaviour / attitude is unacceptable and does not represent our business values.
We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Best regards,