Rude Staff with no appropriate manner of speaking to a customer

<p>I had obtained my spectacles from Specsavers at city view Durban and spent over R1000. I ordered contact lenses and shortly after that I had to relocate back to East London due to significant personal reasons. I have received a statement via email stating that I owe R145 for contact lenses. Upon contacting the store asking what my options are and if they could be couriered to a Specsavers store here as I was not willing to pay for something I did not have, the white lady over the phone was beyond rude and abrupt! Saying " YOU knew you were moving so why did YOU not contact us or come in to cancel it" without giving me a chance to speak. No customer should be spoken to in that tone of voice or manner. I am disgusted in the service I received!</p>