Rude staff

I went to collect my spectacles today at spec Savers Westgate Shopping center, there were 2 ladies by the help desk. I greeted them only one lady responded, even when I complain to say I'm greeting the both of you but only one person responded she just gave me a cold shoulder and got busy with the computer. I didn't take her name as she was not wearing a name tag. I'm really disappointed as first impression last. She's wearing spectacles with white frames and it's not the first I encounter a problem with her, she has an attitude that lady.