*******. Charge for something but give something else

My daughter is a student at Wits and we live in Durban. We explained to the staff how urgent it was for them to inform us when the glasses were ready so that the child can return to Joburg to start the new semester. They never called. eventually we delayed her trip , and when lectures were about to start, we went to the store only to discover that the glasses were there all along. we overlooked it and thought that they were just busy.. they did the same thing with my pair. They refuse to call the customers as promised. But that is not the reason aS TO WHY I AM UPSET. they charge for POLARIZED sunglasses, but gave me normal tinted ones. Once again, the manager promised to call back, but never did when i pointed out their error. Eventually i had to drive to the shop. I was angry when in the presence of other customers he made me feel like i am a stupid person who doesnt know what a polarized lense is. It was humiliating. he promised to call but never did. neither did i hear from Spec Savers SA