Richards-bay dropped the ball. - Costing me my vision.

My glasses has been with them for over 2months. Each week I am told it is arriving next week, the last update I was told my glasses are in Ukraine/Russia war???

This BS is costing me my eye vision, I am forced to wear contacts for 10h a day, when my optometrist strongly advised me to never wear them longer than 8h.

My glasses layed in the store for a week due to them being unable to see a very clear defect in the glass. Had to go in to the story and physically show the detect. This wasted 1 week of time.

I am suffering without my vision, my eyes are bulging and hurting very bad today, cannot take any more of this. Every few hours I need to sit and close my eyes for 15min just so that I can continue with the day.

The people in the shop all feel or show no urgency nor understand my situation. At the point where I feel I'm going to take it out on the shopkeeprs which in not fair.

PLEASE HELP ME REGAIN MY VISION AS THAT IS YOUR COMPANY'S BUSINESS. My trust was put in you for over 10+ years, now I am being neglected and forgotten about.