1 reviews | Active since Oct 2009
repair after repair and still have broken glasses
At the end of January, I had an accident, and the one arm of my glasses broke. After being shuffled from store to store, finally someone at Spec savers decided to assist me, almost 2 weeks without my glasses I get it back with a new hinge. a week later the other side of my glasses break, which wasnt a problem before. They take it away for a week and i get it back....superglued!!!!! After this I was over it, I cant go any longer without my glasses. Yesterday I put them on, and the first hinge that was 'repaired' is now broken again. I do not throw my glasses around, I take care of my stuff, but judging on how I was originally treated by Spec Savers (2 different stores) I dont think they actually repaired it properly, and have every excuse under the sun. I now have to take MORE time out of my day to get this sorted, and who knows how long they will keep my glasses now!!!! Im sick of this! It puts too much strain on my eyes, which is not healthy. can you not sort this out once and for all now? Or have I wasted my hard earned money getting glasses through Spec Savers?
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Blue Route and our Regional Manager.
The store will replace your frame at no charge to you, I have been informed that our supplier has already sent your new frame to the store.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Blue Route and our Regional Manager.
The store will replace your frame at no charge to you, I have been informed that our supplier has already sent your new frame to the store.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
