Removing transition lens without notification

I have been to the Spec-savers in Westville for my wife's eye test and new glasses. Test was done but they did not stick to the old script and let us know that they are changing it. There was no printout of the invoice to say what we paid for and nothing was emailed to us. All she wanted is to get new multi focus glasses and they ended up removing the transition lens. Now we asked why this was not mentioned and they say we did not tell them what we want. Now for her to get transition lens added she needs to pay another pull price This is how they make money. Terrible service