1 reviews | Active since Jan 2022
Refunded for incorrectly supp**** spectacles
My wife went to Spec-Savers in Pinecrest Centre to have an eye test and was told that she now has a cataract but they still prescribed and supp**** new glasses for her. I phoned Spec-Savers call center and I queried why they supp**** her with new spectacles if she needs a cataract operation. Then I will have to pay again for new spectacles. Because she will need new eye tests and spectacles after she has the cataract. They agreed that they should not have done this and asked me to return the spectacles for a full refund. I did so and returned the spectacles to the manager, Sashnie Chetty. at Pinecrest Centre branch. She then made sure that the cost of the spectacles was refunded immediately minus the cost for the eye test. Thank you Sashnie and to Spec-Savers for rectifying the problem promptly.
We take great pleasure in reading your feedback, and we are pleased to know that we were able to meet your expectations. We will be sure to inform the store and the rest of the team!
Thank you and Kind regards
The Spec-Savers Team
Best regards,
We take great pleasure in reading your feedback, and we are pleased to know that we were able to meet your expectations. We will be sure to inform the store and the rest of the team!
Thank you and Kind regards
The Spec-Savers Team
Best regards,
