Redemption

<p>Ordered contact lenses and was never called to pick them up. When I phoned the branch I was told over the phone I had been called three weeks ago but had no log of it on my phone and no messages left. The service over the phone was rude and the person I spoke to seemed irritated at my frustration, however when I went to the store and voiced my concerns, I was treated with the utmost respect and given free daily lenses as an apology. Due to the competency and excellent service received at the store I am happy to overlook the bad service I experienced over the phone. I would like to note that the person I spoke to over the phone was not the person who rectified their under par service.</p>