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S D

1 reviews | Active since Jan 2018

09 Mar 2022, 10:30

Recurring order issue - SpecSaver Mall of Africa

Good day,

This is in relation to SpecSaver Mall of Africa.

I placed an order for contact lenses on the 28th of Feb at around 1PM. It's 8 days later and I haven't received the order. I am writing a review because this is a recurring issue with this SpecSaver. If its not late delivery, it's forgetting to place my order. I contacted them this morning and the lady I spoke to said she'll get back to me. I asked when, and she told me she can't say because she's working alone and she's busy.

Please can you assist because I need my order ASAP.

0
Replies (3)
Spec-Savers SA
Spec-Savers SA's reply09 Mar 2022, 14:14
Official
Dear S Dlamini.

Thank you for bringing this matter to our attention. Your information has been forwarded to our representative and they will be in direct contact with you.

Warmest regards
The Spec-Savers Team

SD
S D's update15 Mar 2022, 16:31
Reviewer Update
Good day,

My issue was resolved swiftly, I got my order the day after it was escalated. Thanks to the staff for attending to this quickly.

Regards,
Spec-Savers SA
Spec-Savers SA's reply16 Mar 2022, 08:39
Official
 Dear S Dlamini. 

Thank you for taking the time to provide feedback regarding your matter, seeing your feedback has made our day! We will be sure to share this with Spec-Savers  Mall of Africa as we know this will put a smile on the team faces! 

 Warmest regards
The Spec-Savers Team