Receptionist playing doctor

I went to Spec-Savers on Saturday the 4th of January 2020 (Spec-Savers Cradelstone mall) after booking an eye test online. The eye test was done and I was told, by the person who did my test that she cannot help me, and she needs to contact a specialist and she will call me back on Monday, she had me write down my number(i gave it to reception when I filled out my form) on a torn piece of paper and took a photo of it stating this will help her remember to call me(which i found strange as they already have my details)

On the 6th of January 2020, at 12 I have not received any call and called Spec-Savers, i asked for the doctor and then I was told, she was not a doctor she is a helper, and they can provide me the number of the specialist she works at, I should just ask for reception as she sits in reception.

This shocked me as the specialist she wanted to refer me to she was working for. I paid for an eye test expecting a professional, not some receptionist who does not even work for Spec-Savers. I am highly offended and feel like my test was botched to sell me on her bosses practice which basically is a ****.

I have called Spec-savers Randfontein, confirmed that only doctors are allowed to perform exams and booked an appointment for this Saturday. I am upset with what happened and I expect the company to at least tell me why or how they allow a receptionist to sell her bosses practice and also give a medical diagnosis. I paid for a professional and I got an amateur which to me at least is shocking.