Rack them and stack them
A few weeks ago I sent in frames to have the lenses replaced to the same specification as the ones done last year. The reason is blurring on the current glasses. I called in Monday to be told the glasses are there and ready for me??? If they there then why didn't you call? I was effectively billed the day after ordering the glasses. Anyway I collect today. Great so now the lenses are in I cannot see???? This is not good service. I drive a distance to you and now must come back. Then you cannot seem to decide whether I should see the shop at the top floor or the bottom??? Guys my eyes are burning from wearing the glasses, ***( and I dont mean welcome to facebook)!
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Spec-Savers SA's replyOfficial
02 Nov 2017, 08:14Dear Vaughan1971,
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter urgently.
Kind Regards
Spec-Savers Team
Best regards,
Spec-Savers SA's reply02 Nov 2017, 08:14
Official
Dear Vaughan1971,
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter urgently.
Kind Regards
Spec-Savers Team
Best regards,
's updateReviewer Update
02 Nov 2017, 15:08Good afternoon, thank you. Fanie had called early this morning. He has attentended to my queries and is currently busy resolving the issue. It was a pleasure dealing with someone who takes his business seriously. He extended me every courtesy when dealing with me which had a huge impact.
's update02 Nov 2017, 15:08
Reviewer Update
Good afternoon, thank you. Fanie had called early this morning. He has attentended to my queries and is currently busy resolving the issue. It was a pleasure dealing with someone who takes his business seriously. He extended me every courtesy when dealing with me which had a huge impact.