1 reviews | Active since May 2011
******- will never return - hope she gets fired
As a white woman I think I am pretty unbiased, so please just take a moment to read this:<br> <br> On Saturday morning we went to Spec-Savers Wonderpark to fix a pair of prescription glasses and find out about the special.<br> On arrival we were welcomed by a very friendly black lady who immediately took my dads glasses and said it will take a moment to fix the *****s but will not cost us anything. Happy Days and I compliment to her for such friendly service.<br> <br> While she is busy fixing the glasses at the back my Mom starts talking to a tall/big white woman who also works there. She seems overly friendly with my mom. <br> A very old black lady and another women (acting as her translator) enters the store and walks straight over to the tall women assisting my Mom. She starts by saying something in her naive language... whereby the woman assisting my Mother immediately raises her voice to the old lady and aggressively says \I am busy, can you see? can you see? I am busy! wait!\" We were dumbstruck by this RUDE behavior. <br> It seemed like the old lady had come from far to find out how much a pair of specs would cost her. But instead got treated like a piece of garbage because of her skin color. "
Thank you for bringing the matter to our ateention.
I have escalated your complaint to our HR Department.
The Franchisee and our HR lady are attending to your complaint, I am currently awaiting their feedback. I will revert back to you shortly.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Thank you for bringing the matter to our ateention.
I have escalated your complaint to our HR Department.
The Franchisee and our HR lady are attending to your complaint, I am currently awaiting their feedback. I will revert back to you shortly.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
