R 17 000 for a Pair of specs

On the 31 July 2021 me and my daughter went to the Spec-Savers Canal Walk branch and after having a very thorough eye test for both me and my daughter it was now time for me (as my daughter's results were fine) to decide on a frame etc. Two things really got to me:

Number one: I got four quotes from the consultant ranging from +/- R 17 000 to +/- R 11 000. I can only assume it's because I had given Spec-Savers my Medical Aid info when making the appointment. And the reason I came to this conclusion is that I had a pair of specs made in 2018 (my current pair) at the same branch, but at the time it only cost me +/- R 4 500.

I can understand that it's been 3 years and a different script, but R 11 000 compared to R 4 500 is a massive difference. I am honestly perplexed and will in no way be ordering specs with those ********** prices.

Number 2: You have a special running where kids under the age of 12 do not pay for eye tests. After completing the eye test for my daughter (who is 9 years old), I was informed that I would be required to pay for her as well, after enquiring about this I was informed that this special is only valid during the week, and not weekends. After informing the consultant that there was no such clause on the site, and after getting my wife involved, I was told that its ok and she no longer has to pay.

I'm sorry im done with Spec-Savers, I've always been an advocate for the brand, but no longer.