Quality of frames have decreased which causes such an inconvenience for me

Pavillion, I also went in on the 23 December and spoke to Nasireen at Pavillion specsavers who really gave me shock with her attitude insisting that I am at fault, I then asked to speak to the manager, the manager was not there, the consultant said she was going to tell the manager the next day, when I called the next day about 1, the manager was not even aware of my issue. Yet I told the consultant that I cannot see without the glasses. I am not willing to take the same frames due to the poor quality. The manager then called said she is having the frames sorted out by Friday she didn't even ask if I was OK or even heard my side , she didn't even apologized, uptil today I still haven't got my frames. I do not want those frames as I am having many issues with it. I personally feel due to my bad experience I would like to move away from specsavers due to the service and quality I experience. Plus it costs me alot of money keep traveling over to spec savers for these issues.