Quality o f service non existent

On the 09/02/19 I handed my glasses in at Specsavers for repairs At the time it was still covered by the insurance and was promised I can collect it the following week and it willbe repaired under the insurance claim On checking with Specsavers on the 16/02/19 I was told it is not ready but I can collect it on the 20/02/19 When I phoned in on the 20/02/19 I was told it is not ready yet and are to check in on the 23/02/19 I phoned again on the 26/02/19 and was told the glasses are missing Since then the insurance has lapsed Specsavers and have done nothing to locate the glasses and I am now to pay the full costs of the repairs It is just shocking how companies go out of their way to make it a mission not to provide a service and have no intention at all to provide the quality of service you expect from companies

When I asked the receptionist for proof of delivery I was told Specsavers do not provide such documents nor any reference codes