Quality Customer Service

Good day reader,

On the 19th of October 2017 I went to Specsavers Fairbridge (WC) as my current spectacles frame broke. I was assisted by Desiree who phoned various branches to see if they have the same frame as what I had. As there was no frames available anymore she informed me the best process is to get a new pair of spectacles which she assisted me with patiently.

She drew up the quote and explained the process of the warranty and the co-payment for the insurance in an easy to understand manner.

Thank you Desiree for the guidance and help, you redeemed SpecSavers Fairbridge as the day I got the spectacles (which broke) I told myself that I will not be visiting again as the sales lady when I ordered and the lady that assisted when I collected was not interested in helping me in a helpful manner nor understanding way.

Regards Victor