VZ
Veliswa Z

1 reviews | Active since Jun 2017

21 Oct 2020, 11:00

****py customer service.

I made an online appointment to this business and was given 16h00 on Tuesday the 20th, on arrival I was told that the optometrist has left for the day. I asked them to reschedule for a convenient time and they told me that It must make another appointment on-line. I made a second online appointment for a following day and I was offered 16h00 again. I took the appointment and surprisingly I get a phone call informing me that its a half day and the optometrist will only be available till 12. On informing them that my child was turned back the previous day and will be at school till 12, the woman informed that was not her problem and put the phone down on my ear. I would never recommend this place to anyone ever again, such unprofessional behaviour.

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Replies (3)
Spec-Savers SA
Spec-Savers SA's reply21 Oct 2020, 11:06
Official
Dear Veliswa 

Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency. 
Kind RegardsSpec-Savers Head Office 
VZ
Veliswa Z's update21 Oct 2020, 15:00
Reviewer Update
Thank you for your speedy response, the matter has been resolved.
Spec-Savers SA
Spec-Savers SA's reply21 Oct 2020, 15:07
Official
Dear Veliswa

It is only a pleasure. Thank you for allowing us to step in regarding your matter.

Have a great day further!

Kind Regards
Spec-Savers Head Office Team