AA
AD A

1 reviews | Active since Apr 2016

16 May 2024, 16:34

Promotions not up to it.

I intended to purchase spectacles on promotion at the Somerset Mall branch.. After the test I was tols they only had plastic glassa to choos from. I wanted metal but they had no stock. I was told to wait for the stock to arrive but refused as my glasses was brokem and I could not waith that long. I was told to pay for the eye test which I refued. I went to another branch who had metal but was tild to pay for the eye test seperately and then take the promotion which would add nother R550.00 Suggest customers first ask if the have stock before testing.

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply17 May 2024, 09:06
Official
 Dear AD
 
 Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
 
 Thank you and Kind regards
 The Spec-Savers Team