poor stock availability and turnaround times

I visited Specsavers Tygervalley at the beginning of January 2020 for a new pair on specs.

After my eye test I was looking for frames, but could hardly find any of the ones I saw on their website. The consultant suggested that I order through the "home try on" option online and have them sent to the branch. I placed my order online on 19th Jan. Almost 2 weeks later I still had not received a call so I called them myself. I was told there was a mix up with my order, but they would have the samples sent to the branch by the next day.

I then went to finalise my purchase on 30th Jan. I was told it will take a further 2 to 3 weeks due to them being very busy. This means 10 to 15 working days.

At this point I was already upset that it will take so long, but what could I do as I desperately need the new specs. I called them 9 working days later just to check on the progress only to be told it will now take 17 working days.

This is unacceptable as in total I would then have waited 6 weeks for my specs.

The only appeal for me was the special they were running for free sunglasses and that I get a further discount through Discovery, but the experience has left a very bitter taste in my mouth and doubt I will trust them with my business in the future,