Poor staff service.

Im very disappointed in your service from bluff checkers I went in today with my frame which I collected in December and had never used as it was not fitting well since I recieves it. D lady infront then starts to question and accuse me asif im to blame for the misalignment of d glasses. The same glasses wer still brand new never worn . Den tries to straighten them which did not work . Wen I expressed my dissatisfaction at d result she became irritated started being rude and talking loudly to me infront of a full store . I then became upset and responded in d manner she was talking to me in wen I asked wat are the other options as I was unhappy with the frame she told me straight there is nothing that can be done. Absolutely nothing . The glasses wer falling off my face . Wen I became more angry she then took another frame same as d one I had n changed d lenses, fitted a bit better but then was saying because my lenses is too thick thats y the glasses will do dt. I hv bght glasses with ul since 2017 n never had any issues ds was my first. Wen I insisted something must be done she then went to d computer and checked on my details to which she loudly announced it was d free frame ... soo in other words y am I complaining for something that was free.. I was very hurt and humiliated. Then she suggests she bends d bridge of d glasses to fit on my nose better and behind my ears to which I made her note that earlier she had sed there is NOTHING that csn be done, anyhow I allowed this. It fitted better but not totally. I had to even stop her during our discussion and remind her dt I am a paying client and she is a salesperson who needs to be professional she does not need to speak to people in dt manner . I dont evn want to ever buy any glasses from spec savers any more if this is d way customers are being treated . Please address and fix ul staff lack of professionalism.