SO
Samantha O
1 reviews | Active since May 2023
04 Mar 2026, 12:20
Poor service/lack of commumication
Poor service. The prescription sunglasses came back in the same condition, nothing was done. It was sent back a month and a half ago. Still waiting… No further communication received from the Somerset West branch
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Spec-Savers SA's replyOfficial
04 Mar 2026, 19:54Dear Samantha. We’re very sorry to hear about the delay and lack of communication regarding your prescription sunglasses. This is certainly not the experience we want for our customers at Spec-Savers Somerset West. Your matter will be escalated and we will ensure you are contacted.
Thank you and Kind regards
The Spec-Savers Team
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply04 Mar 2026, 19:54
Official
Dear Samantha. We’re very sorry to hear about the delay and lack of communication regarding your prescription sunglasses. This is certainly not the experience we want for our customers at Spec-Savers Somerset West. Your matter will be escalated and we will ensure you are contacted.
Thank you and Kind regards
The Spec-Savers Team
Thank you and Kind regards
The Spec-Savers Team