POOR SERVICE - SPEC - SAVERS SOSHANGUVE CROSSING

I made an order for a replacement pair on the 18th of December 2024 at the Soshanguve Crossing Mall Spec-savers. The expected delivery date was the 1st - 4th January 2025.

I made this order having taken into consideration that I will be moving to Durban on the 6th of Jan 2025. The order is now delayed, and I am being told that it might be because of "festive holidays". Why take orders during festive season if you expect delays that you do not communicate prior to payments and orders being placed?

Now my order will need to be re-routed to Durban, which is another 7 working days courier. This is nonsense.

I called the customer care line, and I was told that this was an international order which was dispatched on the 31st of December 2024. Completed on the 2nd of January 2025. Today is the 7th of January and the store has not given me the order and cannot even confirm when I will receive this order.

I am very disappointed by this poor service. I have paid for this service and up to now no one gives me a guarantee of the day I will receive my order.