Poor service - Maponya mall

Firstly, when I obtained my glasses from Specsavers approximately two years ago, I was not made aware that my medical aid only covered one pair of glasses. I only became aware of this limitation when my main pair of glasses was lost. At that point, I was informed that I would have to pay approximately R4,000 for a replacement pair.

While I was understandably disappointed that this information had not been communicated to me when I initially purchased my glasses, I decided to look at alternative options and considered purchasing my replacement glasses online instead.

This is where my experience became even more frustrating. I requested a copy of my prescription from the Maponya branch, but I have still not received it.

I have contacted the branch multiple times. Zanele has answered my calls and explained that she has many customers and asked me to give her some time and that she will send. I was assured that my prescription would be sent to me. Instead of receiving the prescription, I was sent a survey asking me to explain why I require my prescription. I completed the survey as requested, yet I still have not received my prescription. My last call , they just put me on hold for ages till I had to hang up

I find this entire situation extremely frustrating and unnecessary. I am not asking for anything unreasonable. I am simply requesting a copy of my own eye prescription so that I can make an informed decision about where I purchase my next pair of glasses.