KS
Kameer S
1 reviews | Active since Aug 2019
29 Aug 2019, 12:32
POOR SERVICE , HIGHLY NOT RECOMMENDED
I have had such a poor experience with Specsavers Raisethorpe PMB
I have taken an August winter special, and the frame had snapped due to the lense being too big. It is now the third day without my spectacles, it is very difficult to see as I work with a computer on a daily basis, it has cost me money to purchase migraine packs due to me getting bad headaches
The staff there are highly unprofessional and have no work ethic, I have to contact them every day to find out the progress ...and guess what? no progress for the third day.
Helpful (0)
Replies (6)0
Replies (6)
Spec-Savers SA's replyOfficial
29 Aug 2019, 12:35Dear Kameer,
Thank you for bringing your matter to our attention. We have sent everything through to our representative to step in and attend to this urgently.
Thank You & Kind Regards
Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to our representative to step in and attend to this urgently.
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply29 Aug 2019, 12:35
Official
Dear Kameer,
Thank you for bringing your matter to our attention. We have sent everything through to our representative to step in and attend to this urgently.
Thank You & Kind Regards
Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to our representative to step in and attend to this urgently.
Thank You & Kind Regards
Spec-Savers Team
KS
Kameer S's updateReviewer Update
29 Aug 2019, 12:52Yesterday they could not assist as they were busy with stock, today they could not assist as their computers were not working.
Unprofessionalism at its best.
Unprofessionalism at its best.
KS
Kameer S's update29 Aug 2019, 12:52
Reviewer Update
Yesterday they could not assist as they were busy with stock, today they could not assist as their computers were not working.
Unprofessionalism at its best.
Unprofessionalism at its best.
Spec-Savers SA's replyOfficial
29 Aug 2019, 12:56We are truly sorry for these unfortunate experiences that you are currently going through. This is not our standard of service that we thrive for at Spec-Savers.
We have sent this through as well to the representative attending to your matter.
We have sent this through as well to the representative attending to your matter.
Spec-Savers SA's reply29 Aug 2019, 12:56
Official
We are truly sorry for these unfortunate experiences that you are currently going through. This is not our standard of service that we thrive for at Spec-Savers.
We have sent this through as well to the representative attending to your matter.
We have sent this through as well to the representative attending to your matter.
KS
Kameer S's updateReviewer Update
29 Aug 2019, 13:15Still, no help as having to work with no spectacles, having to spend money on eye drops and migraine packs, will cost me, and not Specsavers
KS
Kameer S's update29 Aug 2019, 13:15
Reviewer Update
Still, no help as having to work with no spectacles, having to spend money on eye drops and migraine packs, will cost me, and not Specsavers
Spec-Savers SA's replyOfficial
29 Aug 2019, 13:18We fully understand and on behalf of Spec-Savers head office we sincerely apologise for this.
Spec-Savers SA's reply29 Aug 2019, 13:18
Official
We fully understand and on behalf of Spec-Savers head office we sincerely apologise for this.
Spec-Savers SA's replyOfficial
29 Aug 2019, 14:28Thank you for all of the extra added information. Thank you once again for bringing your matter to our attention.
Spec-Savers SA's reply29 Aug 2019, 14:28
Official
Thank you for all of the extra added information. Thank you once again for bringing your matter to our attention.