SM
Sibusiso M
1 reviews | Active since Oct 2012
18 Aug 2020, 20:58
Poor service
I returned the frames to Wonderpark and showed them the one I wanted. Was then told that they’d call the Hatfield branch for my prescription and revert back to me today with a quote... the day has ended, and there’s nothing. Kaak customer care!!!
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Replies (4)0
Replies (4)SM
Sibusiso M's updateReviewer Update
22 Aug 2020, 10:32It doesn’t end there, today when I went to sign the documents for my frame, I was told that it’s be an extra 2000 because they’ve to use a special lense for that particular frame. No one, not even their website (from which I ordered the frame), said anything about needing a special lense for the frame.
SM
Sibusiso M's update22 Aug 2020, 10:32
Reviewer Update
It doesn’t end there, today when I went to sign the documents for my frame, I was told that it’s be an extra 2000 because they’ve to use a special lense for that particular frame. No one, not even their website (from which I ordered the frame), said anything about needing a special lense for the frame.
Spec-Savers SA's replyOfficial
01 Sept 2020, 14:38Dear Sibusiso,
Thank you for bringing your matter to our attention regarding your lenses and the non communication from this specific Spec-Savers store. All of the information has been sent to a Spec-Savers representative to step in regarding your matter.
Kind Regards
Spec-Savers Team
Thank you for bringing your matter to our attention regarding your lenses and the non communication from this specific Spec-Savers store. All of the information has been sent to a Spec-Savers representative to step in regarding your matter.
Kind Regards
Spec-Savers Team
Spec-Savers SA's reply01 Sept 2020, 14:38
Official
Dear Sibusiso,
Thank you for bringing your matter to our attention regarding your lenses and the non communication from this specific Spec-Savers store. All of the information has been sent to a Spec-Savers representative to step in regarding your matter.
Kind Regards
Spec-Savers Team
Thank you for bringing your matter to our attention regarding your lenses and the non communication from this specific Spec-Savers store. All of the information has been sent to a Spec-Savers representative to step in regarding your matter.
Kind Regards
Spec-Savers Team
SM
Sibusiso M's updateReviewer Update
11 Sept 2020, 00:51I was assisted by Maria at Wonderpark branch this time, the service was excellent; from the phone call to the in-store experience... thank you so much!
SM
Sibusiso M's update11 Sept 2020, 00:51
Reviewer Update
I was assisted by Maria at Wonderpark branch this time, the service was excellent; from the phone call to the in-store experience... thank you so much!
Spec-Savers SA's replyOfficial
11 Sept 2020, 08:20Dear Sibusiso,
Thank you for the final update regarding your matter. We are pleased to hear that Maria was able to sort everything out and that you are happy now. Thank you for the kind words, we will be sure to share this with the store.
Kind regards
Spec-Savers Team
Thank you for the final update regarding your matter. We are pleased to hear that Maria was able to sort everything out and that you are happy now. Thank you for the kind words, we will be sure to share this with the store.
Kind regards
Spec-Savers Team
Spec-Savers SA's reply11 Sept 2020, 08:20
Official
Dear Sibusiso,
Thank you for the final update regarding your matter. We are pleased to hear that Maria was able to sort everything out and that you are happy now. Thank you for the kind words, we will be sure to share this with the store.
Kind regards
Spec-Savers Team
Thank you for the final update regarding your matter. We are pleased to hear that Maria was able to sort everything out and that you are happy now. Thank you for the kind words, we will be sure to share this with the store.
Kind regards
Spec-Savers Team