Poor Service

During the month of June this year, i called Specsavers - Medicross, Kei Road, Farrarmere, Benoni to enquire as to when my next eye test is due, bearing in mind that Discovery only allows one eye test every 2 years. They informed me that my eye test was only due after 15th October 2025. About a week later, Specsavers Head Office / call centre phoned me advising that my eye test was due. I explained to them what i was told and they confirmed that my test was already due in June. I asked the lady to please clarify the descrepancy in the information given to me and to get back to me. Needless to say, now 3 months later i am still waiting for clarity. Has Specsavers customer care gone down the tubes? I sincerely hope that they now make right and give me a discount on my new specs. A mere apology doesnt cut it anymore.