POOR SERVICE

I had a phone call from Spec Savers Loch Logan that our one set of spectacles is ready as well as my trial contact lenses. I still had to pay the patient portion. The quotation was so badly printed. I struggled for more than a week to get the correct account number due to work related matters and the fact that I can only do EFT's after hours. I received the first set of spectacles on 2020-12-09. No trial contact lenses, the excuse being that only the left eye's lenses arrived and not the right eye's lenses. The second pair of spectacles was received on 2020-12-11 - still no set of trial lenses received. The day that the second pair of spectacles was picked up, the person picking it up had to stand outside the shop and wait. Due to working environment, being a police officer and we are 130km away from Bloemfontein. We depend on lifts for most of our things. I phoned and asked what the problem is, because it is just a pick up. The rudeness that I was treated with to say that there is a family inside and that children cannot wait outside and that the person picking it up, should wait was totally uncalled for. Unfortunately the person standing outside waiting for the spectacles could see how the lady slammed the phone down after she spoke to me. Then another lady handed the package over to the person picking it up on my behalf. The amount that was supposed to be paid on the quote was R989-00, which was paid. On the invoice i received the amount that was supposed to be paid was R890. Don't know where the rest of the money has gone to......